Declined Cards
If your credit/debit card was declined, consider the following issues that users often encounter when making purchases online:
- Make sure you enter the entire number without any spaces or dashes
- Check that you entered the correct expiration date, and that your card hasn't expired
- Enter the correct Card Verification Code (CVC)
- Make sure the billing address listed in your Google Checkout account matches the billing address that appears on your credit/debit card statement
Invalid information doesn't mean that your credit/debit card was declined -- it simply means that the information you've entered through Google Checkout does not match the information listed in your credit/debit card account. If you're not able to correct the problem after double-checking and re-entering all of your information, we suggest contacting your credit/debit card-issuer for more information.
If you placed an order and your card was declined, you'll receive an automatic email from Google to notify you of the failed charge. After receiving notification, you must sign in to your Google Checkout account and update your payment information within seven days. If you do not update your payment information within seven days of receiving the notification, your order will automatically be cancelled.
Greyed-Out Google Checkout Buttons
If you come across a grey or inactive Google Checkout button, our service may be unavailable for one or more of the items you're purchasing.
Sellers may grey-out Google Checkout buttons for products that are out of stock, on pre-order, or restricted by our content policies. If you believe the seller has restricted the Google Checkout service in error, we recommend contacting them directly for additional details.
If you've already contacted the seller, and they believe the items should be available for purchase through Google Checkout, please review our troubleshooting guide for additional solutions.
Failed Refunds
Refunds are automatically returned to the credit/debit card used at the time of purchase. If your bank declines our refund:
- Contact your card issuing bank to determine the reason for the decline
- Sign in to Google Checkout and update your credit/debit card
International Credit Cards
If a seller doesn't accept payments from a country, you'll see a message in a yellow box on the Secure checkout with Google page. You won't be able to place the order with the card on that seller's site.
Accepting credit/debit cards from various countries is determined by the seller. If you believe they have excluded credit/debit cards from your location in error, please contact the seller directly.
If you have a credit/debit card issued in a different country, you can add additional cards to your Google Checkout account at any time.
