Google Checkout Buyer Help

After a transaction is complete, we'll email you an invitation to review the seller you've purchased from. Reviews help sellers provide a positive shopping experience and allow shoppers to make informed purchasing decisions. Check your review carefully before submitting it, as you won't be able to edit your review later.

You'll be asked to provide a star rating on a scale of one-to-five (five being the best). You can also leave additional comments to discuss delivery time, overall satisfaction with the product/service, and the quality of the seller's communications.

Review your order by entering your 15-digit order number in the box below. If you receive an error, your order is not yet eligible for review, and you will need to try again at a later time.

Note: You'll be prompted to sign in to your Google Account.

It's not possible to edit reviews once submitted. The seller may reply to your review, but their comments and any further response you make won't appear online. Only your original comments and star rating will be publicly available. You may read old reviews and append your comments if the seller has replied. To see the reviews you've published:

1. Sign in to your account at http://checkout.google.com.
2. Click Sellers I've Reviewed
3. Click more >> below the review you'd like to read.
4. If the seller has commented and you'd like to reply, click Respond Publicly.

If a seller disagrees with a review, we encourage them to contact you to resolve outstanding issues. Responses from sellers and follow-up comments are not published on Google Product Search at this time.

If you feel a review no long accurately reflects your transaction, you may delete your review. Here's how:

1. Sign in to your account at http://checkout.google.com
2. Click Sellers I've Reviewed
3. Locate your review and click more >>.
4. Click Delete this review and confirm that you would like to delete your review.

Deleted reviews will no longer appear in your account and will not be used to calculate the seller's rating.

If a seller displays the Google Checkout acceptance logo on their website, you can click on the logo to view the seller reviews page. Here you can browse through reviews and ratings from Google Checkout buyers who have purchased from this seller.

You can also try Google Product Search to read customer reviews before making a purchase. Search for the seller, locate the company in the search results, then click the green stars below the seller's name to read reviews.

No reviews published? Try Google Search to find reviews. Also, contacting the seller directly can help you make a purchasing decision.

By publishing your review a public profile on Google will automatically be created and your review will be posted publicly on the seller's reviews page. By default, published reviews will display on the seller's reviews page with a nickname consisting of your first name and the last initial of the name listed in your Google Checkout account. You can change the nickname associated with your publicly posted reviews at any time by editing your Google profile. Your comments and star ratings will also be available to users via Google Product Search.

Sellers see your name, email address, and order number -- the same information they receive when you place an order. If you chose not to share your email address with the seller, we'll only provide your anonymized email address. For more details about how we handle your personal information, review our Privacy Policy.