Google Checkout Buyer Help

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File a Google Checkout Claim

If you have a problem with an order and the seller has been unresponsive to your requests, you can file a Google Claim. Google will mediate the issue by contacting the seller on your behalf. Mediation service is only available for orders placed in the last 90 days.

Enter your information in the fields below and click 'Submit' to send an email to the Google Checkout Team. We'll use the information you've provided to address your inquiry.

First name

Last name

Email address

Note: We're only able to respond to email addresses associated with your Google Checkout account.

15-Digit Google Order Number
#

Multiple orders? Request help with additional orders from the next page.

Order type:

I need:

I want a refund because:

What is not as described?

Please describe the part of your order that's not what you'd expected:

Your description will be sent to the seller.

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

What part of your order do you want to return?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

Please describe the part of your order you'd like to return:

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

You've indicated that only part of your order was fulfilled.

Please tell us what you have received:

Your description will be sent to the seller.

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I received:

You've indicated that only part of your order was fulfilled.

Please tell us what you have received:

Your description will be sent to the seller.

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I need:

I want a refund because:

What is not as described?

Please describe the part of your order that's not what you'd expected:

Your description will be sent to the seller.

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

Returning an order does not guarantee a refund. Please keep in mind that refunds will be processed per the seller's policies.

What did you return?

Did you return the order with shipment tracking?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

Tracking number

Shipping carrier

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

Please describe the part of your order you've returned:

Did you return the order with shipment tracking?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

Tracking number

Shipping carrier

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

What part of your order do you want to return?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

Please describe the part of your order you'd like to return:

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

You've indicated that only part of your order was fulfilled.

Please tell us what you have received:

Your description will be sent to the seller.

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I received:

You've indicated that only part of your order was fulfilled.

Please tell us what you have received:

Your description will be sent to the seller.

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

I've communicated with the seller:

Tip: For the fastest and most accurate answer to your question, contact the seller before contacting Google. Please allow the seller two business days to respond to your inquiry.

You've indicated that you have contacted the seller. To help us evaluate this claim, let us know more about the communication so far by answering the following two questions:

Has the seller been responsive?

When did you contact the seller?

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