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Google Checkout Merchant Help



Processing orders: Processing orders

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Note: If you are selling paid applications on the Android Market, please read the following article.

You can process orders in the Google Checkout Merchant Center at any time. (View demo)

Important: As outlined in our program Terms of Service, all buyers making purchases through Google Checkout must first create their own Google Accounts. Google will cancel and refund all Google Checkout orders from buyers who haven't completed this signup process.

Processing orders in the Merchant Center

  1. Sign in to Google Checkout
    Your orders inbox will appear.

  2. Review the order
    Click the order number in your inbox to view the order details, including estimated taxes and net revenue.

  3. Charge the buyer's credit card
    After a buyer confirms a purchase, Google will perform an authorization for 100% of the order amount. You must charge the order within seven calendar days (168 hours) of receiving the order to be guaranteed these funds. Learn more about partial charges.

    Once you've determined you can fulfill and ship the order, charge the buyer's credit card by clicking Charge beside the appropriate order in your Orders Inbox or Charge this order on the Order Details page. When you charge an order, you'll also initiate the payout process.

  4. Ship the order and notify the buyer
    Ship the order according to the method and timeframe agreed upon when the order was confirmed. Otherwise, the order will not be eligible for the Google Checkout Payment Guarantee Policy. You should not wait for a payout before shipping charged orders.

    To notify your buyer that an order has shipped:

    1. Click Ship beside the appropriate order in your Orders Inbox or Send shipping confirmation from the Order Details page.
    2. Enter any relevant tracking information.
    3. Click Send confirmation to send email to your buyer.

Processing orders automatically

If you're using the Google Checkout API, you can also process orders systematically. Review 'Order Processing API' in the Developer's Guide for more information.

Intangible goods and services

Even if you sell goods or services that don't require physical shipping, you must mark the order as 'Shipped' to send the buyer a confirmation email and complete the order.

Google Checkout also provides specific messaging support for email or key/URL delivery of digital goods using the Digital Delivery API.

Transactions involving digital goods may not be covered under Google Checkout's Payment Guarantee policy.

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