You can specify different contact email addresses in order to route messages from Google and your buyers to the appropriate members of your organization who handle support, technical, and financial issues. These email addresses are visible only to Google and will not be displayed publicly.
- Primary contact email (required): Google will send messages regarding general Checkout account management and service notifications to this email address.
- Technical contact email: Google will send messages regarding technical issues, including API errors and failed callbacks, to this email address.
- Financial contact email: Google will send payout, chargeback, and other banking-related notifications to this email address.
- Customer support email: Google will send messages regarding new orders, cancellations, disputes, refunds, and other order information to this email address. Google will also route buyer messages sent via the 'Contact this seller' form on the buyer's Purchase History page to this email address.
You can edit these email addresses at any time:
- Sign in to Google Checkout.
- Click the Settings tab.
- Change the appropriate email addresses.
- Click Save profile.
If you don't specify different email addresses for your business, all Google Checkout messages will be routed to your primary contact email address.
