How to cancel
To cancel an order using the Google Checkout Merchant Center:
- Sign in to Google Checkout.
- In your orders inbox, click the number of the order you'd like to cancel.
- Click Cancel entire order.
- Select the appropriate cancellation reason from the drop-down menu.
- Add comments if needed. These comments will appear in the buyer's Purchase History.
- Click Cancel order.
You can also cancel orders using the Google Checkout API.
Things to remember
- A 'cancelled' order state will be displayed to the buyer.
- Once an order or part of an order is cancelled, it cannot be reinstated.
- Google Checkout will send a cancellation notification email to the buyer indicating that the order has been cancelled.
- Google will return the variable portion of the transaction fee to you, based on the amount you refund to the buyer. We'll retain the flat fee of $0.30.
Cancelling part of an order
If you've performed a level two API integration with Google Checkout, you can cancel individual items within an order. Using the line-item shipping API commands, you can set the status for individual items to shipped, backordered, cancelled, or returned.
It is not possible to process partial cancellations using the Checkout Merchant Center. Alternatively, you can charge the order and issue a partial refund for unwanted or unshipped items.
Orders canceled by buyers
A Cancel your order button will be available to your buyer for up to 15 minutes after a purchase is completed. During this timeframe, your buyer can choose to cancel the entire order. Buyer-cancelled orders will have the status 'Cancelled by buyer.' To receive notification of cancelled orders via email, opt in to receive email notifications.
Buyers who purchase digital goods or make digital purchases from their mobile devices will not be able to cancel their orders.
