How it works
The Chargeback Resolution Policy is the basic chargeback protection available to all merchants for all Google Checkout transactions. Google will evaluate all chargebacks you receive and, whenever possible, fight them on your behalf when you provide sufficient documentation. Your account will not be debited for the chargeback if it can be successfully disputed by Google.
Increase your chances of winning chargebacks:
Respond to our requests for additional information as soon as possible so that we may fight the chargeback on your behalf.
Include all communications you've had with your buyer when responding to our requests for additional information.
Include tracking numbers for all your orders. Upon receipt of a chargeback, include the relevant order's tracking number in your response to the chargeback inquiry.
For service orders or personal deliveries, ask buyers to print out and sign a copy of the Checkout receipt stating that your services have been completed to their satisfaction.
As a best practice, make your business policies visible to buyers before they place an order. The Fair Credit Billing Act (FCBA) entitles buyers to issue chargebacks regardless of a merchant's own business policies. However, if there is evidence that the buyer had the option to view a merchant's policies before placing the order, your chance of winning the chargeback is greatly increased.
